Rhea Terms of Use

# Rhea Terms of Use

Version: `terms-2026-08-25`
Effective date: `25 August 2026`

These Terms of Use (the **Terms**) form an agreement between you and **Rhea Skin Routine AI**, registered at **Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom** (**Rhea**, **we**, **us**). They govern the Rhea Skin App, its website, APIs and related services (together, the **Service**).

## 1. Acceptance and eligibility

By creating an account or using a restricted feature, you accept these Terms and acknowledge the Privacy Notice. If you do not agree, do not create an account or use restricted features. Optional marketing consent is not part of these Terms and is never required to use the Service.

You must be at least 18 years old and legally capable of entering into this agreement. Rhea may verify eligibility and reject or restrict an account that does not meet it. The Service is not currently designed for minors.

Mandatory consumer rights in your country remain unaffected. If you use Rhea on behalf of an organization, you represent that you have authority to bind it.

## 2. The Service and non-medical boundary

Rhea is a cosmetic skincare and wellness organization and education service. It can help organize products and routines, explain cosmetic ingredients, track routine completion and visible cosmetic changes, and provide educational or AI-assisted cosmetic information.

Rhea is **not a medical device or healthcare service**. It does not diagnose, treat, prevent or monitor disease; grade clinical acne; assess lesions; prescribe medication; modify treatment; or replace a physician, pharmacist or other qualified professional. Do not use Rhea for emergencies. Seek urgent local medical assistance for an emergency, and consult a qualified professional for persistent, painful, rapidly changing or otherwise concerning symptoms.

Outputs are informational and may be incomplete, uncertain or wrong. Patch-test and follow product labels. Stop use and seek appropriate advice after an adverse reaction. Deterministic safety or compatibility warnings take priority over an AI explanation.

## 3. Accounts and security

Accounts use supported passwordless methods such as email one-time codes, Apple or Google. You must provide accurate, current information and protect access to your email, provider account and device. Local biometric unlock only unlocks a verified session on your device; Rhea does not receive biometric templates.

Tell us promptly at `rhea@rheaskin.com` if you suspect unauthorized access. We may require recent re-authentication for identity changes, global sign-out, export, deletion and other sensitive actions. You may not sell, share or transfer an account. A person may use only the account and devices permitted by the current product rules.

## 4. License and acceptable use

Subject to these Terms, Rhea grants you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service for lawful personal purposes. The app is licensed, not sold. Store usage rules and mandatory open-source licenses also apply.

You must not:

- use the Service unlawfully, deceptively, abusively or to harm another person;
- upload content you do not have the right to use, or another person's face or personal data without a valid legal basis and permission;
- attempt to identify a person, infer protected or sensitive traits, or use the Service for employment, insurance, credit, policing or other high-impact decisions;
- bypass access controls, subscriptions, quotas, rate limits, age gates or safety protections;
- probe, scrape, reverse engineer, disrupt or overload the Service except where applicable law expressly permits;
- introduce malware, automate fraudulent activity, impersonate another person or submit false product evidence;
- copy, resell or commercially exploit Rhea content, models, outputs or databases except with written permission;
- use output to provide medical advice or represent uncertain/unverified information as verified fact.

## 5. User content, photos and feedback

You retain rights in content you lawfully submit. You grant Rhea a limited, worldwide, non-exclusive license to host, transmit, transform and process it only as necessary to provide, secure and support the Service and meet legal obligations. This license ends when the purpose ends, subject to lawful retention and backups described in the Privacy Notice.

Raw face-analysis and optional journal photos are designed to remain on your device. A selected image may be uploaded temporarily for an analysis you request and must be deleted after processing, subject to the stated failsafe. Shelf/package images may also be processed temporarily. Rhea does not use user images for advertising, identity recognition or model training without a new, specific, legally reviewed opt-in.

If you submit product facts, reviews or catalog corrections, they may be reviewed, rejected, de-identified or published according to the feature context. AI or user submissions never become verified catalog facts automatically. Voluntary feedback about the Service may be used without payment, but it will not authorize unrelated use of your personal data.

## 6. AI and product information

AI-generated or AI-assisted content is clearly limited to the requested cosmetic/wellness purpose. It may vary between requests. Ingredient lists, prices, availability, seller information and product claims require source provenance and may become outdated. Verify the physical label and seller terms before relying on them.

Rhea may use third-party AI providers through a controlled gateway. Outputs are validated and may be withheld when unsafe or invalid. Usage limits are operation-specific and server-authoritative. A failed system job may restore a reserved allowance; reopening an existing result does not create a new entitlement. We may change models and safety rules without reducing purchased rights contrary to mandatory law.

## 7. Premium subscriptions and purchases

Rhea may offer monthly and annual auto-renewing Premium subscriptions through Apple App Store or Google Play. The purchase screen will show the plan, price, currency, billing period, included benefits, trial terms if any, and renewal information before confirmation. Taxes and local pricing may vary.

Unless cancelled through the relevant store before its deadline, a subscription renews automatically and the store charges your payment method. Deleting the app or your Rhea account does not by itself cancel a store subscription. Manage or cancel it in your Apple or Google subscription settings. Store terms govern billing, payment authorization, cancellation processing and most refund requests. Mandatory statutory rights remain unaffected.

Annual plans may allocate AI usage monthly rather than providing the full annual allowance at once. Unused allowances, plan limits, grace periods and restoration behavior are described at purchase and are enforced by Rhea's server record after store verification. Client-side purchase state alone does not unlock Premium.

We may change future prices or plan features with the notice and consent required by the store and applicable law. A price change does not retroactively change an already paid period. We do not guarantee refund eligibility; Apple or Google generally decides store refunds, except where Rhea is legally responsible. Contact `rhea@rheaskin.com` for delivery problems.

## 8. Third-party services, sellers and disclosures

The Service may link to stores, brands, content or other third parties. Rhea does not sell physical products unless explicitly stated and is not responsible for a third party's inventory, delivery, return, warranty or claims. Review the seller's terms before purchase.

Sponsored placements, affiliate links and commercial relationships must be labelled. Rhea may receive compensation when you follow or purchase through an affiliate link. Compensation does not convert unverified information into verified fact.

Apple, Google, Supabase, notification, analytics, support, hosting and AI providers may have separate terms. Apple and Google are not responsible for support beyond their mandatory platform obligations.

## 9. Intellectual property

Rhea and its licensors own the Service, brand, design, software, curated content and databases, excluding your content and third-party materials. No right is granted to Rhea names, logos or trade marks. Notices and technical protections must not be removed.

Report alleged infringement to `rhea@rheaskin.com` with sufficient information to identify the work, content, location, your authority and contact details.

## 10. Availability, changes and beta features

We aim to operate the Service reliably but do not promise uninterrupted or error-free availability. Features may depend on connectivity, device capabilities, territory and third parties. We may maintain, secure, update, suspend or discontinue features. We will provide reasonable notice when a material change adversely affects paid access, unless immediate action is needed for security, law or provider failure.

Experimental features will be identified where appropriate and may be changed or withdrawn. Offline data can be lost if the device, app or OS storage is erased; maintain any personal backup the feature permits.

## 11. Suspension and termination

You may stop using Rhea and request account deletion in the app. A cancellable safety window may apply before permanent deletion. Store subscriptions must be cancelled separately.

We may restrict or terminate access when reasonably necessary for security, fraud, legal compliance, serious/repeated breach, non-payment or protection of users. Where lawful and safe, we will give notice and an opportunity to appeal. Provisions intended to survive—including intellectual property, lawful records, disclaimers, liability and disputes—remain effective.

## 12. Warranties and liability

To the maximum extent permitted by law, the Service is provided “as available” without warranties that cannot reasonably be given for evolving software, third-party product data or probabilistic AI output. Nothing excludes warranties, remedies or liabilities that applicable consumer law does not allow us to exclude.

Rhea is not liable for indirect, incidental, special or consequential loss, loss caused by reliance on unverified information, or third-party products/services, to the extent legally permitted. `Liability is limited to the extent permitted by applicable mandatory law`. These limitations do not apply to fraud, wilful misconduct, death/personal injury caused by negligence, data-protection liability that cannot be limited, or other non-excludable responsibility.

`The parties retain all liability that cannot be limited by law.`

## 13. Governing law and disputes

These Terms are governed by `applicable laws of England and Wales`, without depriving consumers of mandatory protection in their habitual residence. Courts/authorities at `the courts of England and Wales, subject to mandatory consumer protections` have jurisdiction subject to mandatory consumer dispute rules. `Any mandatory alternative dispute-resolution rights remain available.`.

## 14. Changes to these Terms

We may update these Terms for legal, security, product or operational reasons. We will show the new effective date and version and provide notice proportionate to the change. Material changes requiring renewed agreement will not be treated as accepted merely because the app remains installed. Previous accepted versions will remain auditable.

## 15. Contact and platform beneficiaries

Service provider: **Rhea Skin Routine AI**<br>
Tax office/number: `Shown on the relevant transaction document where applicable`
Address: **Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom**<br>
Support: `rhea@rheaskin.com`<br>
Legal notices: `rhea@rheaskin.com`

For an iOS download, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the applicable app-license provisions after your acceptance.